One of the best things that happened to the world was e-commerce, which is essentially online shopping. It has simplified the lives of so many and only grown since it first was around. The E-commerce industry has just grown, improved, and sped up in so many ways. It is all about making the process easier and satisfying your customers. Not too long ago you would be waiting about a week for most things to be delivered to you but now some companies can even deliver on the same day you order depending on what time you put the order in. This is an amazing progress step as people have busier and busier lives, shopping online saves a lot of time and hassle that can put people off going shopping.
The last year during the pandemic the E-commerce has grown more than ever and it’s simply because it has had to. With fewer and fewer people out and about and not going into shops, they have been taking to the internet to buy things online. Shops that were previously in-store only and had mastered attracting more customers into their store have had to flip and started selling online so they didn’t go out of business and smaller and smaller businesses from budding entrepreneurs have popped up all over the place.
There are 3 different types of E-commerce. The first is B2B which means business to business. So this is where a business will sell a product or service which is intended for only other businesses, it also is one of the main bulk buy areas. Smaller businesses buying in bulk from bigger businesses to sell with a profit as buying in bulk normally give them the products at a cheaper price. The second is B2C which means business to consumer. This is the most common type of E-commerce so it may be supermarkets selling groceries to customers and clothes shops selling clothes to the public. The last and newer business model in the E-commerce industry is C2C which is consumer to consumer. Where a consumer has bought something from a business and no longer needs it so will sell it to another consumer. These are normally second-hand things and on sites like eBay or through social media channels.
One of the benefits of an online store is that it is open 24/7, you don’t need to rush to get there before 5 pm when they close. So, if you find yourself laying in bed at 2 am and it suddenly pops into your head that you need a costume next week for your child for a fancy dress party, no problem. You can go on a site and order it there and then. You also will generally have more stock online so you won’t go all the way to a store to find out they don’t have the size or color you want and have a wasted journey. It will tell you straight away and is more customer-focused.