If you are keen to keep your business going strong, there are a lot of areas you will always need to focus on. One in particular is your employees’ understanding, and anything you can do to improve this is always going to be worth your while. One of the best ways to approach this, of course, is to make sure that you are delivering the right kind of training to your employees. As it happens, there are various kinds of training which you should make sure they are going through regularly.
Here are some of the most important types of training that all employees should go through, for their own sake and for the betterment of the business as a whole.
Health & Safety
This is an especially important one, because it is a legal requirement to do it. All employees, as they are being onboarded, will need to go through the full health and safety training, and this can be achieved in a number of ways. One of the surest ways to ensure that it is done properly, however, is to appoint a particular role as health and safety manager, and then arrange for that individual to carry out the training. As well as the initial onboarding session, health and safety training should also be reviewed and topped up every year, incorporating any changes that might have happened and offering a refresher to employees – for their own safety and the safety of everyone around them.
As a part of that, but also distinct in its own right, is fire safety, and this is another hugely important and central training that you must ensure you are delivering to your employees regularly. Once again, this is the kind of training that they need to have at the start of their employment with you, and also once a year thereafter at least. That might seem like overkill, but it’s better than not doing enough and finding that you thereafter struggle to keep everyone safe if the worst does happen. So it is always much more preferable to simply do the training as required as often as it is necessary to do so.
There are probably a lot of essential skills that are necessary to know to work in a particular role in your business, or even just to work in the business in any role. You’ll want to make sure that your employees are given a chance to learn these right off the bat, so that they can start their career with your business in a much stronger place. The best way to do this is through a rigorous and detailed training programme, which should take place before they are actually fully placed in the role in question. This is a vital way to ensure that they can learn everything they need to know for their particular role, and it’s a chance for you to teach them about the core values of the company and other things they need to know.
In order to improve and enhance the security of your entire business and all the people in it, you need to make sure that you are training everyone in the various matters related to security which may become relevant at some point or another. This kind of training will generally cover everything from physical security and safety while in the building, how to understand what security systems there are and which protection are in place for their benefit, and how to make use of them when appropriate, and also other kinds of security such as cyber security awareness training and fraud detection. Training your people in all this is really for the good of all, so be sure not to overlook it.
For any employees who are going to be speaking to customers, even if it is only very occasionally, there needs to be a strong ability to do so as well as possible. That’s where customer service comes in. You need to ensure that you are training your people to talk to customers in the best possible way, and that is something that you are really going to want to think about if you are keen on making your customers as happy as possible. There are many soft skills here that will be transferable too, so you are really also helping your employees to improve in so many important ways.
As you can see, these kinds of training are important, so make sure that you are providing them as and when it might be necessary.