via: Pinterest / * this is a collaborative post *
Starting up a private medical practice can be considered super exciting, a bit intimidating, but exciting. A lot of doctors do it not only for the freedom and flexibility but for the fact they want to have a connection. Doctors start their careers because they want to help people; they want that connection. They want to provide reliable customer service, too.
So there’s a lot that goes into this. But with that said, you need to gain the confidence and trust of patients- especially if it’s a new private practice. You want to help them, and they’ll need to open up. But they need to know that you won’t judge them. So, here’s how you can gain the confidence of your patients.
It’s fairly obvious, but the bedrock of trust in healthcare is hands-down going to be communication. You’ll want to practice active listening, ensure clarity in your explanations, and take the time to answer patients’ questions thoroughly. You’ll also want to make an effort to establish open and honest lines of communication. On top of that, you need to not only communicate but also provide NHS Leaflets for Patients because not all patients are going to remember the important information you’re telling them, especially if it’s a diagnosis.
It needs to be sincere, too. Patients want to feel heard and understood. Show genuine empathy and compassion by acknowledging their concerns and feelings. A caring and empathetic demeanor can go a long way in building trust. Honestly, if there is a lack of care, they’re not going to be open about how they feel or what they’re thinking. They’re going to keep shut about it because they don’t want to be criticised. So this is something you need to remember.
Honestly, it’s as simple as just not making promises or guaranteeing that something will work. Sometimes doctors don’t know everything, so just be open about that. You’re not a superhuman, and patients know that.
What’s really going to make you stand out and truly allow patients to know that you care would be giving out a tailored approach. Each patient is going to have unique needs, and everybody is different. Patients appreciate when their healthcare provider takes the time to understand their individual circumstances and preferences. It lets them know that you care.
Nowadays, it feels like it’s getting more challenging to easily access a GP. So, how accessible are you? You need to try to shorten wait times if you can and make it easier for them to schedule appointments with you as well.
In general, one thing you’ll want to think about is consistency; you’re going to want to make sure that things stay consistent and high quality. The care you give to your patients needs to stay high quality. You want your patients to know you’re reliable, and this is the best way to do so.